Refund Policy

Last updated: January 24, 2025

1. No Refunds

  • ALL SALES ARE FINAL. The Company does not offer refunds for any products or services under any circumstances once a transaction has been completed.
  • By making a purchase, you explicitly acknowledge and agree that you have read, understood, and accepted this strict no-refund policy.
  • No exceptions will be made to this no-refund policy, including but not limited to claims of dissatisfaction, accidental purchases, or changes in personal circumstances.

2. Cancellation Policy

2.1 Eligibility:

All subscribers may cancel at any time at their choosing, no reason or approval required. You may do so in the dashboard following the steps outlined below.

2.2 Cancellation Process:

To cancel your subscription, follow these steps:

  • Go to crayo.ai/dashboard
  • Click on your profile picture in the top right corner
  • Select "Settings"
  • Press the large red "Cancel" button

2.3 Service Continuation:

Upon cancellation, the plan will remain active until the end of the current billing cycle. The subscriber will continue to have full access to all features during this period.

2.4 No Additional Charges:

No further payments will be collected after the cancellation has been processed.

2.5 Data Retention:

Generally, data will be kept in case of reactivation. However, the Company reserves the right to delete any data upon cancellation. Please contact support if you wish to have your data removed in accordance to applicable privacy laws and our policy provisions.

3. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us:

4. Amendments

  • The Company reserves the right to modify this Policy at any time, effective upon posting of an updated version on our website.
  • You are responsible for regularly reviewing this Policy to stay informed of updates. The "Effective Date" at the beginning of this document indicates when the Policy was last revised.

5. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which Crayo, Inc. is registered, without regard to its conflict of law provisions.

6. Third-Party Services Disclaimer - Kling AI

  • Crayo AI uses Kling AI API services provided by LOHAS GAMES PTE LTD. ("Kling AI") for certain features within our platform. By using Crayo AI services that incorporate Kling AI technology, you acknowledge and agree that:
  • • Your use of features powered by Kling AI is subject to Kling AI's Terms of API Paid Service and Privacy Policy, which are incorporated by reference into this Policy.
  • • Kling AI services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied.
  • • Crayo AI acts as an intermediary for these services and is not responsible for any issues, errors, or damages arising from the use of Kling AI technology.
  • • Content generated using Kling AI features may be subject to additional intellectual property considerations as outlined in Kling AI's terms.
  • • You must comply with all applicable Kling AI usage restrictions and prohibited uses when utilizing features powered by their technology.
  • • Kling AI retains certain rights to process and store prompts and responses for a limited time as described in their Privacy Policy.
  • For complete details about Kling AI's terms, privacy practices, and data handling, please refer to the Kling AI Terms of Service and Privacy Policy available on their platform.